Returns & Exchanges
At British Grocery, we want you to enjoy every bite of your favorite UK treats, but due to the perishable nature of food items, we can only accept returns on non-perishable goods or damaged products within 14 days of delivery.
Contact Support
Email our customer service team with your order number and photos of any items that arrived damaged or incorrect.
Verification
Our team will review your request within 48 hours to ensure the items meet our safety and quality return criteria.
Secure Packaging
If approved, place the items in their original, unopened packaging and use a trackable shipping service to return them to our warehouse.
Refund Processing
Once received and inspected, we will issue a refund to your original payment method or provide store credit for your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing